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Government officials will never ask you to transfer money or disclose bank log-in details over a phone call.

Call the 24/7 ScamShield Helpline at 1799 if you are unsure if something is a scam. For more information on how to protect yourself against scams, please visit the ScamShield website.

Embassy of the Republic of Singapore in Tokyo

List of important contacts

List of important contacts when travelling in Japan.

Last updated 28 November 2025

Singaporeans in Japan who need assistance can call the Embassy at (03) 3586 9111/2 during office hours; or the Embassy's duty handphone at (090) 5949 6366 and assistant duty handphone (090) 5258 3252 after office hours.

If you are using IDD, add the country code "+ (81)". There is no need to dial "0" for the area code or handphone number. (For example, please call +81 (90) 5949 6366 or +81 (90) 5258 3252 for the Embassy’s 24-hour duty mobile.)

Ambulance/Fire: 119

Police

  • Urgent: 110

  • Lost and Found: (03) 3814-4151

  • General information:

    • (03) 3501-0110 (Japanese/English)

    • (03) 3503-8484 (English and several other foreign languages)

English Speaking Medical Facilities in Japan: Click here for the list of some of such facilities [PDF, 88 KB].

Tokyo Metropolitan, Medical Information Services for Foreign Patients: Tel (03) 5285 8181 

Helpful Apps and Websites in the Event of Disaster (Disaster Management-Cabinet office Japan)

Useful disaster information when a disaster occurs (Ministry of Land, Infrastructure, Transport and Tourism)

Immigration Services Agency of Japan, Information Centre

Tel: 0570-013904, 03-5796-7112 (for IP phones and calls from overseas)
Website: https://www.moj.go.jp/isa/consultation/center/?hl=en
E-mail address: info-tokyo@i.moj.go.jp
Weekdays from 8:30 a.m. to 5:15 p.m.
Supported languages: (Japanese, English, Chinese, Korean, Spanish, Portuguese, Vietnamese, Filipino, Nepali, Indonesian, Thai, Cambodian, Myanmar, Mongolian, French, Sinhala and Urdu.)

Japan Legal Support Center

The Japan Legal Support Center ("houterasu") provides free legal advice (usually up to 3 consultations) in multi-languages. Foreigners may call 0570-078377 during office hours on weekdays for free consultation. Note that call charges may apply. For more information on their services, please visit their website at www.houterasu.or.jp/site/english/cconsultationservice.html

Consumer Hotline for Tourists: +81 3 5449 0906

The Consumer Hotline offers phone consultation for foreign visitors to Japan if they have consumer issues such as with local retail stores, restaurants, lodging, transportation, etc, during their stay in Japan. For more information, please visit http://www.cht.kokusen.go.jp/en/

Office of the Honorary Consul-General in Osaka

Office of the Honorary Consul-General in Nagoya

  • Honorary Consul-General: Mr KAWAURA Koji

  • Address:
    3-21-19, Aoi, Naka-Ku
    Menicon Building
    Nagoya 460-0006

  • Tel:
    +81 (52) 935 1258

  • Fax:
    +81 (52) 935 1259

  • Email: hcg@menicon.co.jp